Home > Information > Shipping Policy

The list below is NOT intended to be an exhaustive list of excluded shipping destinations. Certain states, counties, cities, municipalities, and destinations may NOT be listed. Certain shipping destinations are dynamic and subject to change in accordance with executive and court orders. Shipping destinations subject to change WITHOUT any prior notice to ensure compliance with state regulations. Please stay current and ensure you are in full compliance prior to attempting an order. Third Party Age Verification strictly enforced.

We ONLY ship to Lake and Mchenry counties located within Illinois.

Thank you for your understanding

Shipping:

We are proud to offer free USPS First Class shipping on all orders. We will make every effort to ship orders the same business day as they are placed. No orders will be shipped on Sundays or postal holidays due to USPS operating hours. IF YOUR PRODUCTS ARE SPECIALLY PACKAGED, Opaque Vape may break down the package for shipping purposes. Please contact us if you have any questions or problems regarding this matter.

We ship to the Lake and McHenry counties located within Illinois, United States*

*Please note: due to recent regulations, we regret that we cannot ship to all US locations. The list of locations we ship to is subject to change.

Once your order has shipped, you will receive an email with tracking information to the email address provided with your order. If your order is marked shipped and you are provided a tracking number, it is not guaranteed that it has made it out the same day. Please allow at least one business day for online tracking information to be updated by the carrier as tracking information may be transmitted with a delay.

Estimated Transit Times for Domestic USA Shipments:

USPS First Class Mail: 3-5 business days

Transit times are approximate and are not guaranteed for USPS shipments except a money-back guarantee for Priority Express shipments. Sundays and USPS holidays are not included in estimated transit times.

Opaque Vape is not responsible for shipping carrier delays. We are located in Grayslake, IL, therefore please allow sufficient transit time for long-distance deliveries. Orders returned for incorrect shipping address entered will be refunded less shipping cost. All orders are shipped with tracking and Opaque Vape is not responsible for shipments once they are confirmed as delivered by USPS. Additionally, orders may be placed on hold if there are any billing and shipping address mismatches, CVV verification errors or any other credit card verification errors. You will be contacted in the event of any order holds. Please note that if we do not hear a response, we have the right to cancel your order within 48 hours of your purchase and your payment will be refunded.

Opaque Vape reserves our right to combine multiple order shipments, whether on pre-order or for in-stock products. Opaque Vape may substitute smaller bottle sizes at our discretion in order to fulfill an order when a large bottle size is out of stock (for example, we may substitute two 50ml bottles for one 100ml bottle of the same eliquid, flavor, and nicotine strength).

Payment Verification/Out of Stock

Your order may be placed on hold if the payment information provided cannot be verified or if an item on your order is out of stock. In this event, we will attempt to contact you via the email address and/or phone number provided in your order information. If we cannot confirm the necessary information, your order may be cancelled after 48 hours and your payment will be refunded.

The terms above are non-negotiable. By using this website and purchasing you agree to the terms as stated. We reserve the right to change the terms without notice as we see necessary.

Age Verification

Due to FDA regulations effective August 8, 2016 Opaque Vape must verify the age of every customer to ensure that the customer is of legal age to purchase tobacco products/vapor products. Opaque Vape does not sell to any customer under the age of 21. You may be asked to provide an image of government-issued ID matching the billing name on the order so that we may verify your age, you will be notified after placing your order if ID is required for age verification. Your order may be placed on hold until we are able to complete age verification, Opaque Vape is not responsible for shipping delays while we attempt to complete age verification.